Wage & Benefit Overpayment Recovery Specialist

We help companies collect on employee debt.

Add Accountability to Your Employee Agreements

Wage Overpayment Debt Collection Services

At First Credit Services (FCS), we understand the importance of resolving all types of wage and benefit overpayments, like tuition reimbursements, relocation expenses, and signing bonuses. We help companies collect these unpaid balances that are typically written off and hold former employees accountable for any contract breaches. With our cutting-edge technology, including AI and predictive modeling, we employ a modern omnichannel engagement approach that optimizes your recovery rates. Our proven track record of success, coupled with tailor-made solutions, ensures that companies of all sizes can trust us to navigate the complexities of wage overpayment recovery effectively. At FCS, our Omnichannel recovery approach blends personal interaction and digital connections to effectively maintain relationships, protect your brand, and recover more delinquent payroll and benefit overpayments

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Understanding Wage Overpayments

The problem of wage overpayments is multifaceted, involving issues like employee contract breaches and administrative errors. Most companies lack the resources or internal processes to effectively collect these balances from current and former employees. Not collecting these outstanding balances can adversely affect the organization’s bottom line. By partnering with First Credit Services, you’ll have an expert team working for you to effectively recover all types of overpayments.

FCS is licensed to practice debt collections in all 50 states and we completely comply with all federal and state laws. Best of all
our services are free to use and we only keep a minimal commission if we collect. Contact us to learn more.

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Our Success is Built On

Our people

Recognized as the best workplace in collections, First Credit Services actively attracts and nurtures top talent. We provide our agents, the industry’s best, with comprehensive training and support, fostering their growth and upholding our high standards of excellence.

Innovation

Our Omni channel platform revolutionizes customer interaction by providing personalized and engaging experiences. Leveraging the power of our ‘Contact Optimization’ machine learning engine, we tailor communication strategies to effectively reach consumers. This innovative approach ensures high reach and recovery rates, setting new industry standards in client engagement and efficiency.

Compliance

Compliance is at the core of our operations. At First Credit Services, we uphold the highest ethical and legal standards. We ensure that every interaction with consumers strictly adheres to industry regulations and guidelines. We prioritize transparency, integrity, and responsible practices in all our debt collection efforts.

First Credit Services proven
solution is the easy choice.

Digital Only Strategy

M

Impersonal

M

Lower Recovery Rates

M

Potentially harmful to brand

M

Spammy

M

No Empathy

First Credit Services Process

N

Omni Channel ( Phone, email, text)

N

Positive Brand Experience

N

Scalable

N

Machine Learning Contact Optimization

N

Cost Effective

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In House

M

Salary and Benefits

M

Lower Recovery Rates

M

Potentially harmful to brand

M

Spammy

M

No Empathy

OUR RECOGNITIONS

Our certifications

Trusted by
people like you

"We have fostered a robust and enduring partnership with First Credit Services throughout the years. They stand as our preferred collections partner, consistently upholding the reputation of our esteemed brand. They've not only helped us recover what's rightfully owed but have done so with utmost professionalism and empathy. First Credit Services is more than just a collections partner; they are a trusted ally in managing wage overpayments."

Vice President of Human Resources and Benefits

Multinational Pharmaceutical Company

"We have cultivated a strong relationship with First Credit Services over the years. They are our preferred collections partner and have upheld the reputation of our brand working seamlessly with existing and new Franchise operators. FCS has a compliant collection process, they treat our members with respect and engage with our members in a manner that drives retention in this highly competitive market."

COO

National Fitness Brand

"FCS’ failed payment recovery service is a no brainer for our business. They’ve helped us recover over 70% of our failed payments each month."

VP of Membership

Coffee Subscription Company

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Ready to improve your collections?

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