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Failed Payment Recovery

Recover and retain up to 80% of failed drafts

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Payment Recovery

50% of all Car Wash Membership Loss Can be Attributed to Failed Payments
Most of your failed payment churn is involuntary and comes from loyal members who had no intention of canceling. In fact, without an effective customer retention and engagement process, most may never realize you stopped drafting them.

We know the amount of dedicated resources needed to have an effective internal notification and draft updating process in place. It’s a challenge for your staff to find the time to contact past due members on a consistent basis, especially when it’s not their favorite task. By outsourcing your payment decline management to FCS, you’ll increase your recovery rate, grow membership through customer retention, and increase overall revenue.

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Recover and retain up to 80% of failed drafts
First Credit Services’ Failed Payment Follow Strategy includes our OmniXp contact system with multiple touch points such as phone calls, SMS, and emails. Our highly trained friendly agents will engage your declined and past-due members to update their payment information and get them drafting again. With a dedicated team and seamless integration, First Credit Services ensures a brand-friendly, thorough, and continuous payment updating process for your car wash.

Our Success is Built On

Your Brand, Our People

Our call center agents learn your business, talking points, and culture. They become brand experts and will provide the highest level of friendly service to your customers.

Your Message, Our Methodology

We work with your team to develop brand messaging and scripts. We then incorporate those into our OmniXp platform, which allows customers to engage with your brand through digital channels (SMS, email, chatbot) and human connections (phone, chat).

Your Systems, Our Integration

First Credit Services can work directly off your system of record, so all communication and transactions are instantly documented and processed within your CRM.

"FCS has been our EBO partner for over 5 years. Since working with them, our hospital has realized significant drops in our AR days and a reduction in the number of patients sent to bad debt collections. They’ve truly mastered the art of navigating insurance claims and patient balance engagements."

Director of Billing – East Coast Hospital Network

"First Credit takes over the difficult task of communicating and working with delinquent patients. Their integration with our billing platform has streamlined the entire process taking the stress off our lab managers. FCS enables our operating teams to focus on what’s important, providing great service for our patients."

CFO – Clinical Laboratory Company

"Our portfolio recoveries have improved by 35% since bringing on First Credit Services, we look forward to a long-standing relationship!"

VP of Collections – Equipment Finance Company

OUR INSIGHTS

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